Returns Policy

Returns Policy

We want you to be confident in your purchase. Returns are available within 30 days of delivery, subject to the conditions below.

Return Conditions

• Contact us before returning an item and include your order number and the reason for return.
• The item must be returned in its original condition and packaging.
• Return shipping costs are your responsibility unless the item is faulty or incorrect.

How to Start a Return

Contact us at support@toptekk.co.uk with your order details. We will confirm the next steps and the return address.

Refunds

Once we receive and check the returned item, we will refund the purchase price to your original payment method within 14 days.

Faulty or Incorrect Items

If your item is faulty or not as described, contact us and we will arrange a replacement or refund in line with your statutory rights.

Compatibility

Please review the product compatibility information before purchase. Contact us before ordering if you need help confirming whether a tool is suitable for your vehicle.

Statutory Rights

Nothing in this policy affects your statutory rights under UK law, including the 14-day cooling-off period under the Consumer Contracts Regulations 2013.